Holiday Closure Notice: All WPL locations will close at 1:30pm on Tuesday, December 24 and will remain closed until Friday, December 27. For full holiday closure information, click here.

Canadian flag blowing in the wind

Library Settlement Partnership (LSP)

Settlement workers can help newcomers in the Kitchener-Waterloo area with needs such as language training, career guidance and employment, housing, health care, education and more.

About LSP

The Library Settlement Partnership (LSP) program is a joint partnership between Immigration, Refugees and Citizenship Canada, the Kitchener-Waterloo Multicultural Centre and the Waterloo Public Library.

To make an appointment, you can:
Phone: 519-745-2531
Email: home@kwmulticultural.ca

Locations & Languages

Appointments are available at the Main Library, John M. Harper Branch and McCormick Branch and other locations in Waterloo Region.

The Library Settlement Partnership works to ensure you can find an appointment in a language suitable for you. When you make an appointment, LSP staff will help match you with a settlement worker that speaks your language.

Library Settlement Worker sitting at a desk at the Main Library

Library Settlement Workers

Olga Ruiz Dussan

English, Spanish

Olga Ruiz Dussan

Samuel Redae

English, Tigrinya, Amharic, Hebrew

Samuel Redae

Omaima El Kebbe

English, Arabic

Omaima El Kebbe

Hadembes Yebetit

English, Amharic, Tigrinya, Italian

Hadembes Yebetit

Fariba Kazemi Parsa

English, Dari, Farsi

Fariba Kazemi Parsa

Ahmed Abdelfattah

English, Arabic

Ahmed Abdelfattah

Library Settlement Partnership Schedule

LSP appointments are available at our Main Library, John M. Harper Branch and McCormick Branch. To learn more about our library locations including addresses, directions and public transportation information, click here.

Holiday Schedule

Please note that our LSP Settlement Workers will be off from Monday, December 23, 2024 to Friday, January 3, 2025. Regular LSP hours will resume on Monday, January 6.

  • Main Library

    MondayTuesdayWednesdayThursdayFriday
    Week 19:30am to 5:30pm
    Samuel    		9:30am to 5:30pm
    Samuel    		9:30am to 5:30pm
    Fariba    		9:30am to 5:30pm
    Fariba
    Week 29:30am to 5:30pm
    Hadembes    		9:30am to 5:30pm
    Fariba    		9:30am to 5:30pm
    Fariba    		9:30am to 5:30pm
    Samuel

  • John M. Harper Branch

    MondayTuesdayWednesdayThursdayFriday
    Week 19:30am to 6:30pm
    Omaima    		9:30am to 6:30pm
    Omaima
    Week 29:30am to 6:30pm
    Olga    		9:30am to 5:30pm
    Omaima    		9:30am to 6:30pm
    Omaima

  • McCormick Branch

    MondayTuesdayWednesdayThursdayFriday
    Week 19:30am to 4:30pm
    Ahmed    		9:30am to 4:30pm
    Ahmed
    Week 29:30am to 5:30pm
    Ahmed

Other Helpful Resources

Woman holds Canadian flag with Government of Canada logo

Canadian Citizenship Study Guide

Discover Canada: The Rights and Responsibilities of Citizenship is a resource for newcomers studying for the citizenship test, covering Canada's history, government, symbols, and regions.
Citizenship app graphic on a smartphone

Online Practice Citizenship Test

Get ready for the Canadian citizenship test with the official guide and authentic questions, including 80+ interactive lessons on Canada's history, values, government, and symbols.
Graphic of someone learning to drive with g1.ca logo

Online Practice Drivers Test

Access complimentary practice tests. Questions closely resemble those found in the official G1 Test, ensuring familiarity and confidence with the MTO's scoring system.
Family sitting together smiling with the Immigration Waterloo Region logo

Immigration Waterloo Region

Discover services ready to assist you and your family as you settle in and start to navigate life in Waterloo Region
A group of people lay on the grass together with the Settlement.org logo

Settlement.org

Find information and resources such as employment, education, housing and more, for newcomers who are settling in Ontario.

A group of adults learning in a classroom with the ProjectRead logo

Project READ Literacy Network

ESL, Literacy and Skills training available in Waterloo Region.

Are you a newcomer to Canada?

Looking for more resources to help you as you settle in your new home? We’ve got programs, online learning tools and more to help you at the library.

Learn More