Accessible WPL

Waterloo Public Library is committed to being accessible for all.

5-9 Accessibility

5-10 Accessible Customer Service Plan

PDF iconWPL Multi-Year Accessibility_Plan

What is Available at Your Library

WPL makes every reasonable effort to provide special technology, services, materials and equipment for customers with vision impairments and other special needs.


  • Parking for disabled persons is available free of charge at all times in all WPL parking lots. The person must clearly display a Ministry of Transportation disabled person’s permit in their vehicle. The designated spaces are located adjacent to each Library entrance. There are no time limits on the use of these spaces.
  • Wheelchair accessible buildings with ramps at the Main Library; McCormick Branch and the John M. Harper Branch are at gradient
  • Automatic doors at entrances
  • Elevator (Main Library) with audio directions
  • Computer workstations are wheelchair accessible
  • Checkout desks (Main Library) and checkout machines are height-adjustable

Equipment and Technology

  • Catalogue Only computer (Main Library – Adult) in large type 
  • FM Assisted Listening System
  • Headphones available for all internet workstations
  • Light Therapy Lamps for those suffering from Seasonal Affective Disorder (SAD) available at all locations on a first-come, first-served basis
  • Magnifiers
  • Service dogs and service dogs in-training are welcome
  • TTY (Text Telephone) 1-866-786-3941
  • Website is WCAG 2.0 compliant 
  • Zoomtext software
  • e-books in downloadLibrary can all be read with a dyslexia font


  • Large print book collections at all three locations
  • Special collection of books for those experiencing memory loss from Alzheimer's or dementia
  • AudioBooks - books on CD, Overdrive, Daisy books
  • Centre for Equitable Library Access (CELA) – access to braille, described movies, Daisy books
  • DVDs and Bluerays with described audio tracks as well as closed captioned
  • NNELS - NNELS is an online public library of books for people with a print disabilities in audiobook, DAISY, PDF, EPUB, e-text, electronic Braille, and other formats


… and of course, the friendly WPL staff are here to help!